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Friction in the food delivery market is common. Customers are frustrated by late orders and drivers demanding higher tips, while drivers feel undercompensated for excessive wait times at restaurants, leading to unpredictable earnings. This misalignment creates a poor experience for both parties and results in cancelled orders.
A platform that restructures driver compensation to include wait times. By automatically adding a surcharge for significant restaurant delays, drivers are paid fairly for their entire effort. This removes the need for drivers to solicit higher tips, leading to a more transparent, reliable, and positive experience for customers.