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Skilled service professionals often get stuck doing all the physical labor, which limits their income and ability to grow. They want to scale but don't know how to transition from technician to business owner, while homeowners desire a single, reliable contact for multiple needs like cleaning and repairs.
A service management business model solves this. The founder focuses on client relations, sales, and marketing while hiring technicians for the fieldwork and subcontracting specialized repairs. This system allows for scalability, offers customers a comprehensive solution, and lets the founder work on the business, not just in it.