Call Center Shift Protector

Call center employees are frequently forced to handle calls that extend beyond their scheduled shifts. This is often uncompensated or poorly compensated, leading to burnout, low morale, and high staff turnover—a significant cost for employers. The disruption to employees' personal lives creates a consistently negative work experience.

A B2B software solution that integrates with existing call distribution systems can solve this. It would intelligently prevent calls from being routed to agents near their shift's end, redirecting them to agents with sufficient time or to a voluntary, paid overtime queue. This respects employee time, boosts morale, and reduces costly turnover.